In July 2013 I was asked to source a one week course in Supply Chain Management for one of our senior directors from overseas, the requirement was for the course to run within the coming 4 weeks. I tried a number of training providers in the UK but found that the timing wasn't good; this type of course runs in October and March each year. I approached IPICS with my request. Having described my requirements IPICS responded with a customized course which exactly met our requirements. I was highly impressed with the speed of response and the willingness to meet the customer need.